211 Multi-Program Contact Center Navigator

Full Time/Remote $18.00 an hour Purpose of Position: The 211 Multi-Program Contact Center Navigator provides centralized contact center support across multiple funded programs. This work is grounded in Information and Referral (I&R) practice, the core discipline underlying all assigned programs. Uses exceptional customer service techniques for responding to multi-channel communication inquiries; phone calls, emails, text, chat) to collect information, screen for program eligibility, and connect…