Director of CX Technology & Systems
About the role Our Customer Experience team is growing fast, and we want our technology to grow its capacity as well. We're looking for a Director of CX Technology and Systems to own the CX technology stack: set the multi-year vision, then personally configure, test, integrate, and ship against it. You'll lead our biggest contact center initiatives, including modernizing our CCaaS and telephony platforms, expanding AI agent capabilities, and deepening integrations across our e-commerce, OMS, an…