SPH

IT Service Desk Support Specialist II - IT Infrastructure and Operations

United States Helena, Lewis and Clark County Full Time USD 46,476 - 46,476

Description The Service Desk Support Specialist provides timely and professional technical support to ensure end users can effectively perform business and clinical tasks. This position receives, prioritizes, documents, troubleshoots, and resolves technology-related requests and incidents while escalating issues as needed to meet SLA expectations. LEVEL II - Provides advanced technical support for complex hardware, software, access, connectivity, and application issues. Independently diagnoses …

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