IT Systems Support Engineer - Level 2
Position Overview NOTE: This job description formalizes the Systems Support Engineer role. It does not change the role, compensation, or employment terms, which remain governed by existing agreements. Its purpose is to define the role clearly for the role holder and the team. The Systems Support Engineer is a front-line technical role and the first point of contact for clients seeking technical assistance. The role troubleshoots and resolves support issues across managed client environments, do…