IT Technician I
Description Under the general supervision of the Service Desk Supervisor, the IT Technician I provides first- and second-level technical support to County employees. The position is responsible for managing assigned service requests, incidents, and project tasks through resolution or appropriate escalation while maintaining a high level of end-user satisfaction. Duties include remote and deskside support for desktop computers, laptops, mobile devices, printers, scanners, peripherals, County-sta…