Patient Portal Customer Service Associate
Provide remote support to patients using Epic MyChart. Help users activate accounts, navigate portal features, resolve access issues, and troubleshoot basic technology problems. Document interactions, maintain support knowledge, and escalate complex issues while owning them through resolution. Support patients using Epic MyChart through phone, email, voicemail, and chat. Help patients activate accounts, reset usernames and passwords, and use portal features. Clarify issues, research solutions, …