Service Desk Technician

RightDirection Technology Solutions seeks a Service Desk Technician to deliver responsive tier-1/2 support for federal and commercial clients. In this role, you will troubleshoot hardware, software, and network issues; manage incidents via a ticketing system; and ensure secure, reliable IT operations. You’ll collaborate with engineers and cybersecurity specialists, follow ITIL-based processes, and document resolutions. Our mission-driven culture emphasizes integrity, learning, and growth, givin…