Technical Support I
ASRC Federal Cyber LLC, a subsidiary of ASRC Federal, is recruiting a Technical Support Specialist 1. This position will be providing remote help desk support to the FDA. TIER 1 HELP DESK Provide exceptional Tier 1 support for specified FDA OII Applications clients. The Tier 1 Support analyst performs end-user support for OII Applications, take customer calls, address customer emails and tickets. Use Knowledgebase tool to retrieve and improve KB solutions, use the ServiceNow ticketing system to…