Workforce Management & Optimization Manager
Lead the forward-looking Workforce Management and Optimization function for a multi-client, multi-channel remote workforce. This role is accountable for forecasting, capacity planning, schedule design, plan-versus-actual analysis, reporting, process improvement, and workforce tools. The Manager develops the WFM Analysts, turns business requirements and operating data into actionable staffing recommendations, and partners with the Manager, Real-Time Operations to connect plans with daily executi…